Contact Us

Adstorm LLC - multiple channels, committed response times

We maintain dedicated contact points for different types of inquiries. Use the appropriate channel below to ensure your message reaches the right team and receives a timely response.

Contact Channels

General Inquiries

Hello

hello@adstorm.agency

Response time: Within 2 business days

For general questions about our services, partnership inquiries, press, or anything else not covered by the channels below.

Privacy & Data Requests

Privacy

privacy@adstorm.agency

Response time: Within 30 days (GDPR / UAE PDPL)

For data subject requests - including access, deletion, rectification, and portability requests - and all privacy-related inquiries.

Copyright

Response time: Within 5 business days

To submit a DMCA takedown notice or a counter-notification. Please include all required statutory information in your submission.

Complaints

complaints@adstorm.agency

Response time: Acknowledged within 2 business days

For formal complaints regarding our products, services, advertising, or business practices. We take all complaints seriously and review each one in full.

Physical Address

●

Adstorm LLC

Shams Media City FZ

Al Messaned, UAE

This is our registered business address. For all inquiries, email is the fastest route to a response.

Business Hours

Our team operates on the UAE business week. All response time commitments are measured in business days within these hours.

Sunday 9:00 AM - 6:00 PM (GST / UTC+4)

Monday 9:00 AM - 6:00 PM (GST / UTC+4)

Tuesday 9:00 AM - 6:00 PM (GST / UTC+4)

Wednesday 9:00 AM - 6:00 PM (GST / UTC+4)

Thursday 9:00 AM - 6:00 PM (GST / UTC+4)

Friday Closed (UAE weekend)

Saturday Closed (UAE weekend)

Response Time Commitments

Inquiry Type	Channel	Committed Response
General inquiries	hello@adstorm.agency	Within 2 business days
Privacy / data subject requests	privacy@adstorm.agency	Within 30 calendar days (GDPR / PDPL)
Copyright / DMCA notices	copyright@adstorm.agency	Within 5 business days
Formal complaints	complaints@adstorm.agency	Acknowledged within 2 business days

Response times may be extended during UAE public holidays. We will notify you if a delay is expected on your specific request.

Legal Documents

Our full legal framework is publicly available. If your inquiry relates to any of these documents, please reference the specific section when you contact us.

Terms & Conditions Privacy Policy Cookie Policy Refund Policy Disclaimer Acceptable Use Anti-Spam Policy DMCA Notice Complaints Procedure Data Processing